Wednesday the 9th of April, 2008 | Customer Service | News |
During the Christmas season, I had purchased an HD DVD player from Amazon believing that HD DVD would win the format wars due to superior pricing. Lower prices with comparable quality equals market share...I was wrong. My eight year old DVD player had given out finally so I decided my brand new obsolete player was still worth having to play normal DVD’s. I was pleasantly surprised this morning to receive an email from Amazon that basically said, “Hey we know you f*cked up by choosing the loosing format, but we’re gonna help make it a little better by giving you $50 off an electronics purchase.” This isn’t the same as Circuit City quietly exchanging all HD DVD units but it’s better than a sharp stick in the eye.
Monday the 6th of March, 2006 | Customer Service | Management | Personal |
Friday night my family went out for my mother’s birthday at The County Line on the Hill. Two tables down was a family with a child that was screaming bloody murder. It sounded like the cook was slaughtering a pig right next to our table. The family didn’t do anything about it, as a matter of fact the father looked like he was instigating the whole episode. It also didn’t seem to bother the family that everyone in the restaurant was staring at them.
Eventually, I had enough and called the manager over to complain. “Yeah, they’re being real rude.” That’s it, that’s what his response to our complaint was. We suggested he ask the family to take the child outside until she calmed down, “I’ll see what I can do.” A few minutes later another manager came over to inform us that they didn’t take direct action anymore. Apparently, they recently asked a family to take a child outside and instead they walked out on their bill.
Let’s go over a simple rule of Management 101. If you don’t have the backbone to deliver bad news, demote yourself. I also can’t get over the fact that no one apparently did anything when the other family skipped out on their bill.